أثر المشكلات الوظيفية في جودة الخدمة المصرفية : دراسة استطلاعية لآراء العاملين في عدد من مصارف محافظة حضرموت-اليمن

الملخص EN

The current paper is targeted to study the problems of human resources in several banks.

The major causes and effects have been diagnosed in the reducing the performance that, in role, minimizing the quality of banking service.

The hypotheses were adopted to connect the insignificant effect of these problems in many ranges of banking quality.

Sample of banks were selected in Al-Mukalla City of Hadhramout Province (Yemen).

A questionnaire has been designed to to collect the suitable data to diagnose the functional problems that have a potential effect in the ranges of quality.

The necessary statistical analyses (SPSS) have been managed.

The current study concluded into results : the problem of unsuitability with the burdens of work with the bulk personnel (numbers and skills) in most banks of potential effect in most ranges of banking service quality.