التوجهات الشعورية للفرد و الاستنزاف العاطفي في المنظمات : تطوير أساسيات الفلسفة و التفكير في السلوك التنظيمي

الملخص EN

Emotional exhaustion considered one of the critical factors in the formation and composition of organizational behavior of individuals within organizations, as well as social behavior and psychological, and emotional exhaustion is one of the three components of burnout, as well as depersonalization (cynicism) and low achievement, the emergence of research relevant to this concept began at the beginning of the seventies of the twentieth century, then started to become clear features in the eighties it.

This research aims to build intellectual framework for draining emotional exhaustion through highlight on most important philosophical contents, as well as review and analysis of some models associated with this concept, and then a statement its interaction with some of the other individual emotional trends, as is the case in empathy role, and conflict of roles and Theory of protection sources, and so out of intellectual dilemma which says to the omission role of emotional exhaustion in the Arab management thought of organizational behavior in business organizations, despite the clarity of such importance in many aspects such as organizational performance, and organizational citizenship, and labor turnover.

Finally the search represented some implications for future research in a set of recommendations for our organizations, as well as a range of topics proposed introduction for researchers and professionals to engage in the midst of this subject in order to detect mastery, and the extent of its applicability in our organizations, and through investigation of a group of hypotheses proposed, such as emotional exhaustion relationship with individual performance, and the impact of emotional exhaustion in achieving customer satisfaction.

Finally research involved submits a proposal to form a statement the intermediary role of the emotional drain of the relationship between leadership styles and organizational loyalty.