مداخل لبناء أنظمة الجودة في الجامعات العراقية

الملخص EN

This research deals with Total Quality Management as a method that has been described as the third revolution after the industrial and technological revolutions, the revolution of computers, and the revolution of communication and information technology.

Applying this method in the Iraqi universities and providing the requirements of the ISO 9001 is considered as one of the processes that achieves good quality of the university as a whole, in such a way to enable the universities to provide it`s good quality through it`s emphasis on essential elements for the Total Quantity as the strategic planning, support & aid, continuous improvement, the focus on the agent, and training & development.

This standarized specification assures getting the knowledge and the required skills to the student, work field and the society by controlling all the processes that are conducted in the universities through a general model for the educational process starting from specifying the factors and requirements of the educational processes through designing the required programmes and control the implementation and evaluation inside and outside the universities–in addition to combining the academic experiences and human intellectual, and infrastructural qualifications together, in order to reach the results that are presented to the beneficiary authorities in the required specification.

The achievement and implementation of these specifications according to the mentioned model depends on the main elements for the quality management in the universities which are : the responsibility of the university management, the resources management, the product realization and the measurement, analysis and improvement.