الحكومة الإلكترونية وسيلة للاتصال و مصدرا للخدمات : تصميم نظام مقترح لمديرية التقاعد العامة في بغداد

الملخص EN

The world nowadays is an increasingly interconnected society where The information & communications technologies has Witnessed a great improvement in efficient v &.

customer service that's why the electronic government try to have a great role in offering services to citizens by the integration of Communications technologies in the process of governance, to help the citizens to get services 24 hours a day, 7 days in a week.

The aim of 'his research is to clarify the concept, benefits, objectives & the challenges of c - government and all so to present a proposal system design for the implementation of e- government in the public retirement directorate.

Finally The research reached a se! of conclusions & recommendations.