اتجاهات أعضاء هيئة التدريس في كلية التربية في جامعة أم القرى نحو تطبيق إدارة الجودة الشاملة

الملخص EN

This study aimed at investigating the attitudes of faculty members in college of education- Um Alqura University in Saudi Arabia towards total quality management, and investigating the effect of academic rank, experience, and nationality upon their attitudes towards total quality management.

The study instrument consists of (18) items distributed into three domains; dispositional, emotional and perceptional.

The validity of the instrument was approved by a group of specialists and experts.

For reliability Cronbach Alpha for internal consistency was tested, and the estimated reliability coefficient was (0.84).

The instrument was applied to all faculty members in college of education – Um Alqura University that consisted of (113) member for the academic year 2010/2011.

85 instruments returned back, 7 of them avoided because of missing data, therefore, the total instrument that analyzed were (78) which is 75% from total respondents.

Means, standard deviations, ANOVA and scheffee test were used.

The results indicated the following: 1 – The attitudes of faculty members towards total quality management in college of education – Um Alqura University were positive.

2 – There were no statistical significant differences in attitudes of the faculty members towards total quality management attributed to their academic rank, experience, and nationality.

The researchers recommended that providing more incentives to transfer total quality management into classrooms.