نظام تقييم أداء العاملين في المكتبات الجامعية : دراسة استطلاعية بمكتبات جامعة قالمة

الملخص EN

The existence of differences between workers is a general phenomenon that can be observed in all libraries.

These distinctions have an impact on the worker’s performance, on the size of the work efforts and quality of the task, on the individual’s continuation in doing the task or stopping it, and at last, on the library performance which means its capability to assure its service and its development in the era of fierce competition generated by the phenomenon of globalization and the requirements of sustainable development.

Considering the existence of these distinctions between workers, it has been necessary to set up a method or a system to evaluate the workers’ performance, attitudes and behavior at work.

The system of evaluating the workers’ performance is considered as one of the most important tool used in managing human resources.

In fact, the library administration relies on it to face the challenge of improving performance and production.

The efficient use of this system ameliorates the library situation which is confronted to a variety of challenges, among them to continue the service and reach sustainable development.

To study this subject, we intend, through this paper, to raise and discuss the following points : the elements related to performance evaluation ; the importance of performance evaluation ; performance evaluation methods, standards for selecting an adequate evaluation method ; performance evaluation interviews : difficulties in the process of evaluating performance and solutions ; discussion of a survey’s results.