أثر رأس المال الهيكلي و العلاقاتي في فاعلية العمليات الداخلية من وجهة نظر المديرين العاملين في شركات صناعة الأدوية الأردنية

الملخص EN

This study aimed at analyzing the impact of the structural and relational capital on the effectiveness of internal processes from the perspective of managers working in the pharmaceutical industry in Jordan.

Using descriptive analytical method.

And collected information theory of library resources.

and data through a questionnaire distributed to a sample study.

which amounted to (107) (96 %) questionnaires were suitable for further analysis as a community study.

Means and standard deviations, multiple regression and analysis of variance were used to the effect of independent variables and dependent variable.

It then has to answer questions and test hypotheses.

The study reached the most important results of the following : 1-The perceptions of managers towards structural capital.

As also showed that the mean (4.091).

2-The perceptions of managers towards relational capital.

As also showed that the mean (4.104).

3-There was a significant effect of the structural and relational capital on the effectiveness of internal processes, as interpreted by the independent variable (% 49.7) of the variance in the dependent variable.

4-There was a significant effect of the structural capital on the effectiveness of innovative internal processes, as interpreted by the independent variable (42.4 %) of the variance in the dependent variable.

5-There was a significant effect of the structural capital on the effectiveness of innovative internal processes, as interpreted by the independent variable (57.4 %) of the variance in the dependent variable.

Finally, the study concluded that all the components of structural and relational capital are highly importance, and the relational capital has the greatest impact, followed by structural capital.