الصراع التنظيمي و أثره في تحقيق الرضا الوظيفي : (دراسة تطبيقية للعاملين في مستشفى الخرطوم التعليمي)‎

الملخص EN

This study aimed to identify the most important factors influencing the organizational conflict and its impact on employee’s satisfaction in Khartoum Teaching Hospital (KTH).

The study adopted the descriptive analytical method.

The study most important results indicated that the level of organizational conflict between workers in KTH is high; also the managers and head departments in KTH use the (calmness, reconciliation, avoidance, confrontation and force) methods to resolve the conflict between workers with moderate degree, which amounted to (3.06).

The study most important recommendations call for creating a spirit of affection and harmony among management and workers in order to avoid regulatory conflicts in the organization; in addition to avoid ignoring the complaints of workers and downplay conflicts; besides giving workers more power to carry out the tasks entrusted to them.