آليات قياس كفاءة التحول نحو الحكومة الالكترونية : دراسة ميدانية في عينة من المستفيدين من الخدمات الالكترونية مديرية جوازات-بغداد

الملخص EN

The spread of communication and technique in formation have pushed the government to think about converting their transactions technically to the so-called egovernment, that the importance of having a model of how to implement egovernment will undoubtedly help to overcome many of the problems that may hinder the application and by the aim of this study is to measure the efficiency of e-services in directorate of passorts Baghdad and to identify the effect of acceptance of beneficiaries of e-services, through an analytical study views of arandom sample from beneficiaries of these services, the study was conducted on a sample of 120 members of the board of the directorate during specific period inorder to test the hypotheses descriptive statistics, a multi-regression and simples were used.

The study reached to number.

of conclusions, including.

1-There are average estimate of the efficiency dimensions of e-services and was one of the most cost dimensional recognition of the service, where the arithmetic mean was ( 3.37).

2-Efficiency dimensions of e-services achived positive impact and was more influential dimensions of quality and speed.

3-There was no positive effect is statistically significant to the overall dimensions of efficiency of electronic provided on customer satisfaction.

This study included a number of recommendations including : 1–The government should start the development stages of application of egovernment in the various sectors and initiatives simple here and there.

2-Involve the customer (beneficiary) of electronic services in the electronic transformation process and this reflected on the overall dimensions of the efficiency of electronic services, where there was not any positive effect on satisfaction.

3–Urged the authorities applied to e-government initiatives taking measurement standards contained in the study through a central point over sees all sectors.