واقع إدارة التميز بجامعة الأقصى وفق النموذج الأوروبي للتميز EFQM

الملخص EN

The study aims at finding out the reality of excellence management at Al-Aqsa University and its methods of development according to the European Foundation for Quality and Management EFQM.

The study dealt with this subject from the perspectives of the holders of the supervisory positions: (members of the University Council, directors of units, heads of departments academic/administrative).

The study adopted the descriptive analytical method.

The primary data was collected by using a questionnaire specially designed for this study.

A comprehensive survey was used.

The population size was 116 items.

The response rate was 80 % (93 items).

The study came up with many conclusions mainly, the level of implementation of EFQM elements (leadership, policies and strategies, employees (Human Resources), operations (procedures), partnerships and resources, satisfaction of the targeted group, employees' satisfaction, community service and fundamental performance results) at Al-Aqsa University was less than (% 60) as a hypothetical average for the study.The study came up with some recommendations including, AL Aqsa University needs to improve the implementation level of all EFQM elements.

This is a contemporary necessity to enhance university competitive advantage, to enable it to provide the labor market with graduates quipped with the necessary skills, knowledge and behavior.