خصائص نظم المعلومات و أثرها في تحديد الخيار الاستراتيجي : دراسة تطبيقية في فنادق الخمس نجوم في مدينة عمان

الملخص EN

The objective of this research is to identify the effects of information systems’ characteristics on determining the strategic choices in the hotels’ industry.

Additionally, it attempts to build a work frame to guide hotels in using the information systems’ output to identify the strategic choices that are suitable to the Jordanian business environment.

The research was conducted on all of the (12) five-star hotels located in the Amman metropolitan area, and this represents the research population.

Several statistical methods were used to test the research hypotheses which led to the following results: 1- It became evident that information systems vary in their effects on determining the appropriate strategic choice due to the fact that “every strategy needs information with different characteristics” 2- It became evident that hotels have limited strategic choices and these are widely used such as “settlement strategy and defense strategy”.

The research concludes with several conclusions of utmost importance, which are: 1- Hotels' managers need to be accurate and objective in their perception to the characteristics of information systems, “since this affects their strategic behavior” 2- It is vital to provide training sessions to leverage on the capabilities of people working in the information system field, both in the managerial and technical sense, to nourish the managerial and technical perception of these systems.