دور الدعم التنظيمي كمتغير معدل في العلاقة بين الضغوط الوظيفية و الأداء الوظيفي

الملخص EN

The aim of this study is to identify the job performance level of nurses in Palestinian governmental hospitals in Gaza Strip, to measure the level of job stress among nursing staff, examine the relationship between job stress and nurses’ performance, and investigate the effect of organizational support as a moderating variable on the relationship between job stress and job performance.

The study utilized questionnaires used in the previous studies.

A sample of (306) nurses working in governmental hospitals in Gaza Strip were randomly selected for the study.

The response rate was (78.4%) .

To analyze the data, several statistical techniques were used such as the descriptive analysis, reliability, factor analysis, correlation analyses and hierarchical regression analyses.

The study found the level of nurses’ job performance is moderate.

The level of job stress among nursing staff was high (3.

82) , and a significant negative relationship between the job stresses with nurses’ job performance.

The study also found that organizational support moderated the relationship between job stress and the two dimensions of job performance (contextual and task) .

Finally, the researcher recommends that the decisionmakers in the Ministry of Health should have a long- term strategic plan for managing the stresses to ensure that the nurses’ performance is at an acceptable level without committing any mistakes.