مدخل مقترح لترشيد تكاليف الجودة باستخدام بطاقة الأداء المتوازن و عملية التحليل الشبكي الضبابي

الملخص EN

Companies that determine the best alternative of achieving the required level of quality meet many difficulties, especially those companies that wish to specify this alternative taking into account the financial and non - financial standards related to goals and constraints imposed by both existing and potential customers and the third party (the surrounding environment).

Then, The Question is: What is the best alternative to improve the level of quality, rationalize the quality costs, and reflects the best rapprochement among the objectives of customers, company and the surrounding environment? This research presents a suggested approach that determine the best alternative by using of balanced scorecard (BSC) and fuzzy analytic network process (Fuzzy ANP) and reflects financial and non - financial standards related to goals and constraints imposed by both customers, company and the third party (the surrounding environment).