دور القيادة الإدارية في مستشفيات : مدنية نابلس في التطبيق إدارة الجودة الشاملة فيها من وجهة نظر موظفيها

الملخص EN

This study aims at identifying the role of the administrative leadership in applying the Total Quality Management in the Hospitals of Nablus city according to the employees’ perspectivesAlso, it aims to identify several variables such as kind of hospital, sex, age group, academic qualification, work and years of experience Method: For achieving the study purpose, a questionnaire consisting of (36) items and six domains has been developed, distributed among of (140) individuals of study sample, gathered, codified, entered the computer and statistically processed by using the statistical package of social science (SPSS) Results: The study results show a low degree the role of the administrative leadership in applying the Total Quality Management in the Hospitals of Nablus city according to the employees’ perspectivesAlso, they show that there are no statistical significant differences at (a = 0.05) the role of the administrative leadership in applying the Total Quality Management in the Hospitals of Nablus city according to the employees’ perspectives due to the variables of kind of hospital, sex, age group, academic qualification, workOn the other hand, are statistical significant differences at the same level due to the variable of years of experience Recommendations: According to the study results, several suggestions have been recommended the most important was the necessity of developing the role of the administrative leadership in applying the Total Quality Management in the Hospitals of Nablus city and the necessity of developing the procedures of strategic planning, organization, communication, workers’ motivation , decision – making and evaluation towards implementing the TQM.