إدارة الجودة الشاملة و دورها في تحسين أداء الأعمال بالمستشفيات العامة و الخاصة في ولاية الخرطوم

الملخص EN

The study on the impact on the overall quality of business performance in public and private hospitals in Khartoum state management, a comparative study.

The study aimed to identify the basics and elements of business performance in public and private hospitals of total quality management perspective, and recognize also the role of Competence.

Human resources in optimizing the performance of public hospitals and private hospitals.

The researcher also used descriptive analytical method ،Study community was selected in doctor and medical staff in public and private hospital.

The random sample was chosen on the community study.

The following results is: 1.

There is a difference in the basics of the elements of business performance between public hospitals and private hospitals.

2.

Private hospitals are available modern diagnostic devices compared with public hospitals.

3.

The presence of the spirit of accountability and responsibility among workers improved the business performance of private hospitals more than public hospitals.

Ended by the following recomodation: 1.

The need to improve the basics and elements of business performance in public hospitals and private hospitals 2.

Work to provide modern diagnostic equipment to public hospitals, and strengthen existing hardware private hospitals that these devices are to keep up with the latest international developments.

3.

Attention to human resources, public hospitals and private hospitals development, to ensure the availability of human resources required by the application of total quality management programs.