الجامعات العربية بين الجودة الشاملة وشهادات الجودة

الملخص EN

he aim of this research is to explain some controversial concepts about the concept of quality and total quality with an analytical study of the nature of the philosophy of total quality in comparison with the nature of certificates and prizes quality and the importance of each of the Arab Universities The main problem of search in: the existence of confusion between the concept of total quality management and quality management standards, such as "ISO 9000" Results reached by the researcher: it can not in any way be regarded as the terms "total quality management" and "quality certification" for Fezin synonymous, is not considered the concept of total quality benchmark, but it does not come out being a management philosophy developed by organizations interested in the application, is Sample ISO 9001 quality management certificates as applicable to the universities on both The research has included a set of recommendations and proposals, including: - - Work on the formulation of a uniform scientific concept of TQM in higher education and below.

- Work on the standardization of quality assurance and accreditation in the Arab world as a whole - Careful look and unite the Arab towards the acceptance or rejection of what comes out of the west of the standards and requirements for the classifications of Arab Universities - Conviction that the launch of Arab universities around the world starting from access to international certifications in the field of quality