قياس جودة خدمات المعلومات التي تقدمها مكتبة كلية الآداب-جامعة بغداد

الملخص EN

The research aims at introducing the concept of total quality management in general and university libraries in particular , has been evaluating the information provided services in the library of the Faculty of Arts of the University of Baghdad, according to measurement service standards adopted in the search .

Has been a case study approach to the reality of the performance of the library in terms of services offered, was used in all the corresponding information with employees in the library, questionnaire distributed to a random sample of the population ( 051) of the professors and graduate students and aid in college :The search found several results including 0- The level of quality of service offered by the library is weak , which is reflected in the low level of performance 2- the guest beneficiaries of the service were negative because they do not rise to the level of their expectations of service The main recommendations are 0- Attention to the library workforce through intensive training programs for them .being part of the service provided 2- The need to pay attention to what occurs from defects and defect during the beneficiary of the benefit library services and access to the principle of retaining ) beneficiary ( client Permanent.