أثر غياب الجودة في تحقيق الميزة التنافسية للخدمة السياحية : دراسة حالة ولاية مستغانم

الملخص EN

Tourism is in this century's biggest industry in the world, is an effective tool to achieve sustainable development goals.

We have focused on countries in the world to open new markets as well as traditional for the continuity of long-tourism throughout the year, providing programs tourist services quality and high quality according to international standards, will earn the loyalty of the tourist and to achieve a competitive advantage in global markets are highly competitive.

Is it hard to Algeria is seeking the interest of quality to achieve competitive advantage for the tourist service?.

In this context, we seek through this research is to study the reality and the prospects for quality in the tourism sector in the state Mostaganem hotels, the tourism base and draw a set of results and suggestions for the development of this sector to achieve a competitive advantage in local markets.