تطبيق تكنولوجيا المعلومات في قطاع الخدمات السياحية : أثر استخدام نظام الحجز الإلكتروني في تحسين خدمة الزبائن في فنادق الخمس نجوم في الأردن

الملخص EN

This study aimed to investigate the level of Electronic Booking Systems, and its role in improving the Level of services at Jordanian Five-Star Hotels.

To achieve this, a sample of (7) hotels were chosen randomly from (22) hotels.

A questionnaire was developed and distributed to (122) hotel employees, only, (93) were recovered.

The study found out some results, the most apparent one that Electronic Booking Systems available at high rates, and there is a significant statistical relationship between Electronic Booking Systems and improving services at (α ≤ 0.01), in the Jordanian Five-star Hotels.

Booking Systems, updating Electronic Booking Systems and strengthening its role in improving the level of services introduced by hotels.

The study has suggested some further recommendations; building a synergy between hotels to share information and abilities about Electronic