دور الإدارة العليا في الجامعات الحكومية و الخاصة في الأردن في الحصول على شهادة الجودة

الملخص EN

This study aimed to identify the role of top administatien staff to attain quality certificate in public and private universities in the Hashemite Kingdom of Jordan.To achieve the objectives of the study aquestionnaire consists of (33) paragraphs in four areas which is ( Strategic Planning , organization, decision-making , communication )was constructed The realibialy and vailidty of The questionnaire wereestablished The study sample consisted of ( 386 ) administrative and staff members.The results of shwed the following result study results of,The field of Strategic planning came in first placeto obtain a certificate of quality,The communication area came in the last place to obtain a certificate of quality.The results also showed statistically significant differences.due to the variableand gender, age, and the results were in favor of females , age 36 years and older respectively.In light of the findings the study recommended the need to activate the work in partnership between leaders and staff of the organizations>