تقييم رضا العملاء عن الخدمات التي تقدمها البنوك الإسلامية مقارنة مع البنوك التجارية في الأردن

الملخص EN

This paper aimed to identify the services presented by the Islamic and commercial banks in Jordan and to know how satisfied customers on their services and the extent to which these services on satisfaction and loyalty of customers of such banks in the form of comparison between its Islamic and commercial banks The descriptive method used in addition to questionnaire consisting of 25 paragraphs.

A total of 100 questionnaires distributed to a number of bank customers in Jordan both between the Islamic and commercial banks have been recovered 97 questionnaire The results of the analysis resolution to accept to a certain extent between the Islamic and commercial banks but in some cases, most customers prefer to deal with Islamic banks for funding according to Islamic law.

The researcher recommended in this paper to the need for the officials of Islamic banks to present specialized services to attract customers in addition to the focus on providing services on less time , effort and cost to the customers .