تطبيق نماذج الانتظار لحل مشاكل الصفوف في البنك الأهلي السعودي (فرع الخرمة)‎

الملخص EN

This research dealt with queuing models utilization in Saudi National Commercial Bank (NCB)- Khurma Branch.

The research investigates the phenomenon of the queuing in the bank.

The main aim of this research is to solve the problem of customer waiting in queues for a long time using queuing models.

The researcher adopted observa?on method to collect data (Quan?ta?ve methods for window 2) were used to extract result.

This research is limited to (NCB)- khurma Branch during the period 7/1/2012 – 6/2/2012.

The chosen sample for this research included in customers who receive service from (NCB).The main result of this research revealed that customers wait in queues for very long time comparing with known standards waiting times.

There for it is recommended that the (NCB) service providers should be increased in number beside further studies related to customers satisfaction and work environment survey should be conducted constantly to avoid the shortcoming and increase competitiveness.