دور قيم ثقافة المنظمة في تحسين جودة خدمة الرعاية التمريضية : بحث مقارن بين مستشفى الرمادي التعليمي العام و مستشفى بغداد التعليمي

الملخص EN

This research aims to identify the type of cultural values prevailing in the Ramadi General Hospital, and Baghdad, educational, and whether the organization's culture values play a role in improving the quality of nursing care service in hospitals, and how different cultural values of the nurses between Ramadi Teaching Hospital and General education Baghdad Hospital because of the nature social and cultural Different each region, including the research sample of all nurses working in Baghdad Teaching Hospital, and Ramadi educational-General, adopted Find descriptive analytical approach adopted scale developer (Hofstede, 1991) and (Furrer et al, 2000) And presented in the study (Polsa et al, 2013: 72-73),which includes the three dimensions of the values of culture organized a Power Distance, Uncertainty avoidance, and individual / collective) and dimensional five to measure the quality of nursing care service, were distributed of questionnaire forms in both hospitals with the aim of data collection, data were using statistical analysis software (SPSS) version of the nineteenth, research found to inter conclusions Perhaps most important, there were no significant differences in favor of Ramadi Teaching Hospital General Power Distance of influence, which confirms that the nurses have in this hospital greater power than exists in Baghdad Teaching Hospital General, recommended that search should be given wider powers of the workers in the hospitals for nurses, because they are the class that will be in direct contact with patients more than other workers in hospitals and can influence the quality of services that link patients.