دور الإثراء الوظيفي في بناء استراتيجية تمايز الخدمة : دراسة استطلاعية تحليلية لآراء عينة من مديري الأقسام و مسؤولي الشعب في المنشأة العامة للطيران المدني

الملخص EN

According to the importance of the subject of research, and the importance of the surveyed organization as a dynamic sector of the country in general , The research attempts to suggest to service organizations in general reconsidering the currently adopted mechanisms in the redesign of its functions , and in the services provided industry .

The data was collected from (98) Director Mangers , head of department and head of division .

The research tool is the questionnaire , which included (50) items .

The results show Significant Effect & Correlation relationship between the two variables due to their dimensions .

These lead to he application of job enrichment technology will increase the organization's ability to possess efficient human resources capable of providing distinct services .

The research provided some recommendations & suggestions .