كفاءة إدارة الجودة الشاملة و دورها في نجاح المصارف الإسلامية في ظل المنافسة

الملخص EN

The overall quality is considered one of the main criteria that characterize a business organization.

It represents an effective outcome that improves the capacity of bankers face the challenges of global and local markets, by raising the level of its services and the quality of its products.

The present work is to highlight the importance of this criterion and the need to take a goal for the progress of the development on the one hand and customer satisfaction