إطار مقترح لتنمية رأس المال العاطفي لإدارة الأزمات في بلديات جنوب قطاع غزة

الملخص EN

This research aimed to review the role of emotional capital in managing crises through its application on the employees in Gaza Strip municipalities and to identify the nature of the relationship in addition to showing the impact of emotional capital in managing crisis.

It had been tested through the research hypotheses and the research tool that had been prepared and distributed on samples consisting of 120 employees.

(106) questionnaires have been collected.

The research concluded a set of the following results: the employees have a high degree of emotional capital and high capacity in managing the crisis.

It also shows a positive correlation between the emotional capital and managing the crisis.

Moreover, It also show the existence of the impact of the dimensions of emotional capital in managing crisis with the exception of managing and organizing the returns of emotional trend.

The proposed framework has been created for the adoption of its phases for the development of dimensions of emotional capital among workers in the municipalities