أثر التخطيط الاستراتيجي في إدارة الأزمات : دراسة تطبيقية : المؤسسات العامة في منطقة ضواحي القدس

الملخص EN

The impact of strategic planning in crisis management: An Empirical Study of public institutions in the area of Jerusalem suburbs.

The study aims to identify the impact of strategic planning in reducing the crises faced by employees in public institutions, and to recognize the importance of strategic planning and dimensions as well as strategic planning and effective elements as well as to identify the factors that must be taken care of by the management, which helps mitigate the effects of crises.

With the aim of minimizing the risks and crises facing public institutions in the West Bank, I have used a descriptive analytical method based on the questionnaire as a method of data collection, and distributed it to all public sector employees in the Jerusalem area suburbs, where the volume of community study consisted of 850 employees.

Results of the study showed that the strategic planning in public institutions contributes to the reduction of potential problems, and to the lack of explanation of the strategic plan to the staff which, in turn, increased the effectiveness of crisis management.

Moreover, the lack of employee involvement in strategic planning is considered an obstacle to solving problems, as it reveals the strengths and weaknesses in the organization.

Besides, strategic planning provides useful information in making decisions and solving problems, and it increases the vision of employees in crisis management.

Results of the study show that the application of strategic planning needs to be carried out by relying on high academic qualifications and long experience in the field of strategic planning.

The study recommended the following, most notably: employees must be informed and involved in the development of the strategic plan, and take their opinions in it.

What is more, public institutions must adopt a strategic planning as means and not as an end, as it increases the clarity of the vision of working in crisis management.

Furthermore, there is a need to adopt public institutions of strategic planning in their long-term, especially for public institutions to adopt strategic planning making use of the available resources.

The public institutions, especially, those who draw the strategic plans in these institutions should be assigned to make the strategic plans in their institutions(should be specialists).

There should be strategic plans programs and systems and clear policies for crisis management.

Planning ought to be done in advance and not when the crises in the organization appear.