استراتيجية تمكين العاملين و دورها في تحسين مستوى جودة الخدمة الصحية : دراسة تطبيقية لآراء عينة من العاملين في مستشفى الزاوية التعليمي

الملخص EN

Empowerment and its effect in improving the quality of health services provided to beneficiaries.

The researcher conducted a study on a sample of staff working at Al-Zawia Hospital.

The study reached a number of results : - There is a statistical impact of Empowerment on the quality of services provided by Zawia Hospital.

- Empowerment strategy explains about (49 %) improvement in quality of health services.

According to obvious results, there are many suggestion as follow : 1.

spread the culture of empowerment among hospital staff.

2.

Revise incentives and salaries 3.

Develop clear upgrade programs and apply them away from Mediation