مقومات رفع القدرات التنافسية للمؤسسات الخدمية من خلال مواقعها الإلكترونية : الموقع الإلكتروني لوكالة سياحية جزائرية نموذجا

الملخص EN

We will in this article analyzed the Pedestals that would lead to improving the competitiveness of the Services institutions which are active across the Internet through their Web sites , where be needs to analyze and evaluate all aspects related thereto and its objectives , its environment , the market in which it operates , its customers , and its competitors , all these variables are believed to be only important and necessary in the domain of traditional business , but the opposite is true they are more important in the domain of e-business , so we will in this article drop all those variables on the domain of e-business and specifically on institution's web site of ,as a case study we used the website of the Agency Azharri Travel for tourism in Biskra