دور إدارة المعرفة في استثمار رأس المال الفكري لإمكانية تبني فلسفة إدارة الجودة الشاملة : دراسة حالة شركة الإسمنت عين التوتة-باتنة-

الملخص EN

The aim of this study to know The interrogators trends in cement company appointed in Batna, On the role of the knowledge management in the investment of intellectual capital and their role in the possibility of adopting the philosophy of total quality management, The study on a group of key assumptions that the operations of the Department of knowledge of the main operations represented in: (create knowledge and store of knowledge, the distribution of knowledge, the application of knowledge) has nothing to do with the components of intellectual capital key represented in: (human capital, structural capital, capital of relations) , Each of them has nothing to do with the possibility of adopting the philosophy of total quality management, in order to achieve the objectives of the search using The Claim Form data collection, distributed on a sample of 90 within the framework of the number of returned questionnaires, analysis 79 questionnaires, The analysis of the data is reliance on statistical analysis descriptive, and analysis of the variance incline, regression analysis simple variance analysis ANOVA unilateral and Testing T-test and reached the study to a set of conclusions theory and field on the basis of the recommendations