دور الأطراف ذات المصلحة في صياغة استراتيجية المؤسسات الفندقية بولاية سطيف

الملخص EN

The objective of this study is to clarify the stakeholder's impact on hotel establishment’s strategy in Setif.

Through their imposed objectives and demands on these establishments, that seeks to reconcile them and adjust their strategy to satisfy all parties.

The study achieved to that the sector know a fast-growing rate.

In addition, it respects the strategic practices that interest in stakeholders from one hand.

On the other hand, the main hypothesis has been proven, so that each of the owners, employees, customers and competitors influence the hotel establishment’s strategy, and these establishments respect this impact when formulating their strategies.