دور إدارة المعرفة في تحسين أداء المؤسسة الاقتصادية : حالة البنوك التجارية

الملخص EN

The role that knowledge management can play in commercial banks is now, more decisive than ever before, owing to the developments and rapid changes which characterize the modern banking environment.

This business environment has led to significant changes in the nature and conditions performance of contemporary commercial banks; where competitive advantage and value creation are largely based on these intangible elements : habilities and competencies, knowledge, learning capability ...

This study aims to highlight the role played by knowledge management in improving the performance of commercial banks, by showing the nature of the relationship between knowledge and banking performance, then reviewing the support provided to core value adding activities and the organizational learning process in Commercial bank.