إدارة مخاطر الصيرفة الإلكترونية و أثرها على الخدمة البنكية الإلكترونية : دراسة حالة عينة من الوكالات البنكية بأم البواقي CPA, BNA, BEA

الملخص EN

This study deals with the problem of the impact of the electronic banking risk management mechanisms on the banking service in order to identify the nature of the effect between the two previous variables, and through the use of the questionnaire method as a necessary tool for the study a questionnaire was designed and distributed to a sample of employees of some banking agencies in Oum El Bouaghiestimated at 45 employees.

After processing the data obtained and by using the SPSS software and by analyzing the direction of respondents' responsesto the dimensions and axes of the questionnaire.

And after analyzing the degree of impact of various dimensions of e-banking risk management on bankingservice, it was concluded that the banking agencies under study attach great importance to the mechanisms of e-banking risk management in order to improve their banking services, which is justified by the positive impact between the study variables