إدارة المعرفة و دورها في ضمان جودة التعليم في جامعة الزاوية : كلية الآداب الزاوية نموذجا

الملخص EN

This study aims to identify the knowledge management and its role in quality assurance of education in the University of Zawia.

It depended on the case study method as the researcher found it suitable for description and detailed analysis of the Sample.

The community of the study composed of the staff teaching members of the Faculty of Arts in Zawia, where a questionnaire was designed to collect information.

A total of (100) forms was distributed; (70) were retrieved and (30) were excluded because of incomplete answer by the individuals in the sample.

In addition, statistical processing that suits the aims and objectives of the study was carried out.

The most important results of this study are: Lack of basic infrastructure which relies on information technology, including Internet connection in the departments and lack of common database in the libraries of the departments besides inadequate resources and equipment that helps in developing the educational process for quality assurance of education in the University.

The study recommends creating a special office supporting the strategy of knowledge management, as to be included in the organizational chart of the Administration of the University in order to enable it to carry out control, development, follow-up the processes of knowledge management.

Further, the study recommends supply of the requirements for application of knowledge management to assure quality of education thereof.