تأثير خصائص الخدمة على رضاء العملاء في بعض الفنادق بالإسكندرية

الملخص EN

The aim of the study was to evaluate the effect of overall services attributes on customer satisfaction.

Data was collected from 150 customers from four and five stars hotels in Alexandria.

A questionnaire was used to collect it.

The results showed that 95-34% of customers like to service by a professional employees.

In addition, the main effect on customer satisfaction (96-0%) was cleanliness of restaurant and there was a significant relationship between quality of food and beverage, variety of menu choices and price of meals and customers satisfaction.