تشخيص واقع تطبيق بعض مبادئ إدارة الجودة الشاملة في المؤسسات الصناعية الجزائرية : دراسة استطلاعية لأراء العاملين في عدد من المؤسسات الصناعية لولاية بسكرة

الملخص EN

This study aims to diagnose the reality of the total quality management application in some Algerian industrial enterprises.

For that purpose, the researcher chose a random sample of 150 workers from the study society, represented by the number of workers employed at the Company of Electrical Cables Industry, Company of Textile Industries and the Company of South Great Mills of Biskra.

Questionnaires have been distributed of which sincerity and truth was verified.

The analysis process was done using the statistical program ‘SPSS’, and the study found a number of results; principally: the Algerian industrial enterprises, topic of the research, focus on continuous improvement; this, by improving the quality of products offered constantly to customers, by working on paying attention to their customers to satisfy their needs and desires.

There are no differences in the trends of workers in the Algerian industrial enterprises concerning their understanding of the importance of applying the principles of total quality management attributable to each of variables such as (sex, age, educational level, type of job, experience.).

In the light of these findings, some recommendations have been presented, notably: that industrial enterprises, topic of study, focus on training which aims to prevent committing errors and to get a high level of quality; that higher administrations of industrial enterprises topic of study look after overcoming difficulties which prevent the application of quality.