إسهامات الإدارة الإلكترونية في تحقيق جودة الخدمة العمومية : جامعة الشهيد حمه لخضر بالوادي-أنموذجا

الملخص EN

The electronic management emergence as a fruit of technical development has led to a change of working methods through the development of administrative regulations internally to align with the external environment changes, which is of the subject of electronic management and its relationship to public service of great importance from the fact that the shift towards electronic public service is the basis of the quality of public service and upgraded, and Algeria, like other countries have resorted to the application of electronic management on the public service level, and in this context and in the framework of this project worked and the Ministry of Higher Education and scientific research on using information and communication technology in order to attempt to raise the level of services provided and to seek support for Virtual University initiative..