الحوكمة الإلكترونية و علاقتها بجودة الخدمات الصحية : دراسة ميدانية في المؤسسة الاستشفائية بالأغواط

الملخص EN

The aim of this paperis to detect the relationship between e-governance with its technical and human dimensions from onehand, and the level of health services quality in laghouat’s hospital with its tangible and intangible components, reliability, responsiveness, guarantee, empathy and tangibles.

To explore the whether there is mutual influence between egovernance and health services quality level, and this level of influence and how it could be strengthened in the case of a positive or improved if weak.

The study reached the result of significant statistically relationship, and it recommended further in-depth studies in this area.

Key words: e-governance, health services quality, technical dimension, human dimension, tangible and intangible dimensions of health services quality, Laghouat’s hospital..