تحليل جودة الخدمات الفندقية السياحية بالجزائر : دراسة حالة فندق الإخوة بوعزة

الملخص EN

We dealt with this subject in the theoretical framework to assess the quality of tourism services in Algeria , by addressing the various basic concepts related to tourism and tourists , in addition to the identification of tourist services and characteristics, As well as to the various concepts related to the quality of services in terms of measured five dimensions of quality models, and we talked in the field study to show the tourism potential in Algeria as well as demand and supply analysis guides, and thendealtwith the case of the brothersBouazza hôtel in Tiaret study by the quality of services provided to guestsRating,byUsing the actual performance model (service performance ), The veto on the application of the five dimensions of quality of services