الجودة الشاممة في دار الكتب والوثائق الوطنية

الملخص EN

The research aims to identify the level of overall quality of the application in the National Library and National documents and the statement of the extent of the disparity in the quality of workers in the house and the general level of beneficiary satisfaction with the quality of information services.

We have research used the case study method was used stratified proportional to community workers totaling 85 form after excluding forms incomplete answer of the total and for measuring user satisfaction questionnaire distributed 35 as well as after excluding incomplete forms and exited the study results Bedding 1.

The professions in Dar National Ketbwaluthaiq higher by 62.53% 2.

The educational attainment of workers in Casablanca to the testimony of the mulberry Laure us higher by 54.11% 3.

As for measuring user satisfaction that the jurisdiction of the date the highest percentage of 71.44% of the rest of the sections The research found to CAPS 1.

interest activities and cultural exhibitions, training courses and conferences Allah external and internal seminars in the heart of the action 2.

The need for cooperation between national libraries in different areas and take advantage of expertise and knowledge sharing