استراتيجية إدارة التنوع الثقافي داخل المؤسسة مدخل حديث لتحقيق التميز : دراسة تجربة مجموعة "متعاملي الاتصالات السلكية و اللاسلكية الأوروبية European Telecom Network Operators ETNO"

الملخص EN

we study through This research paper the subject Topic of diversity management within the institution ,which is one of the most important global themes posed especially in the field of Business administration, as a result of the entry of many modern changes as : the increasing demand to Improving the quality of life of workers, necessity to fight all types of racial discrimination Between the employees, global openness and increase in immigration, the emancipation of women and exit them extensively to professional life.

We focused on a case study of European Telecom Sector, as an example reflects the European experience in the field of diversity management.