أثر ضغوط العمل على جودة الخدمة الصحية من وجهة نظر الأطباء و الممرضين : دراسة ميدانية في المؤسسة العمومية الاستشفائية سعد دحلب بمدينة جامعة ولاية الوادي

الملخص EN

The aim of this study is to identify the sources of work pressure and measure their impact on the quality of the health service from the perspective of workers in public Hospital Saad dalileb in djamaa city, and to achieve the objectives of the study and test assumptions questionnaire is designed from the doctors and nurses.

After executing the analysis of questionnaire which included (47) paragraphs for (97) doctors and nurses, the results of the study concluded that: doctors and nurses feel high job pressure caused by workload, conflict role, environment physical work, the nature of the function, structure.

These dimensions have a negative impact on the quality of health service, and there are no statistically significant differences in the perception of the study sample on the work pressures.

There are differences in the perception of study sample about the quality of service due to the variable of experience.