أثر تدريب العاملين على تطبيق نظم إدارة الجودة الشاملة في تحسين أداء خدمة التعليم الجامعي : دراسة تطبيقية على جامعتي الخرطوم و السودان للعلوم و التكنولوجيا 2014

الملخص EN

This study examined the impact of training of employees on TQM systems in improving the performance of the university education service.

The study was conducted at Khartoum University and Sudan University for Science and Technology.

The problem of the study was to neglect the qualitative aspects of the higher education system and to focus on the teaching function without the administrative side.

And the shortage of qualified cadres, which led to low service and quality of outputs of university education.

The importance of the study is to know the importance of qualified human cadres, particularly in university education, strategies to improve performance and to cope with continuous change.

And the development and improvement of elements of quality assurance, which supports the role of administrative officials and educators in achieving the goals of the university.

The study was aimed at finding out the extent of the training and qualifying (faculty members and administrators) to achieve a high-quality level the study aims to know the importance of training and qualifying (faculty members and administrators) to achieve a high-quality level.

To achieve the goal, the study dealt with two hypotheses: the interest in qualifying the university professor for the application of quality leads to improving the performance of the higher education service.

Attention to quality management training leads to improved performance.

The study used the historical descriptive method.

The data was analyzed logically and statistically using the SPSS program.

The study concluded with a number of conclusions and recommendations.