إدارة الجودة الشاملة في ضمان العملية التعليمية

الملخص EN

The sector of higher education witnesses great interest in most countries in the world all levels.

Actions of reforms in this sector knew great interest and special care due to its importance and basic role in the development of the society.

It also contribute to meeting the renewable needs of the society through providing it with highly qualified personnel and through preparing future leadership in different fields.

The institutions of higher education in the Arab countries face very serious challenges and threats arising from variables that have played a major role in shaping the world.

They gave birth to a new world order based on an accelerated technological development backed on high technology and excellence.

This situation made of acting urgently and without hesitation a necessity to start global technological programmes and updating the institution to make them able to overcome their problems and weaknesses.

Total Quality Management (TQM) is one of the most important trends that has attracted the attention of the leaders, managers, practitioners and academic researchers as one of the dominant and desirable administrative concepts in the current period.

This concept is related to the quality itself which refers to the total signs and features linked to the service and the apparent and complete needs of beneficiaries