عملية الهندرة كمدخل للتغيير و أثرها على تحقيق أهداف البنوك العمومية الجزائرية : دراسة تحليلية لعينة من وكالات البنوك العمومية لولاية تبسة

الملخص EN

This study intends to identify the Reengineering process as input for change and its impact on the achievement of public banks objectives and specifically Agencies of Tebessa, purpose of improve its performance and enable them to keep abreast of developments in the global banking environment developments, this study focused on designing a questionnaire and developed as a tool to collect data, Where they were distributed to the sample and then the data is contained in the questionnaire analysis by using the Statistical Package for the Social Sciences (spss) software.

The study found the most important results of the Reengineering and change are two sides of the same coin profitable condition balance between the needs of the change and the objectives of these public banks even working correct a way which conforms with its position in the Algerian banking system.