مدى الجاهزية للتغيير التنظيمي و أثرها على جودة الخدمات الصحية من خلال تطوير الهيكل التنظيمي في ضوء نظرية القدرات الديناميكية : دراسة حالة المستشفيات الجامعية في الأردن

الملخص EN

The aim of this study is to examine the effect of the organizational structure as an intermediate variable in the relationship between the readinesses of organizational change.

and the quality of health services, in the university hospitals in Jordan.

The study examined the effect from the perspective of the staff of university hospitals in Jordan (nurses, doctors, administrators, workers).

The study used the method of field research and descriptive analytical approach.

A sample consist of 195 units of analysis, the study used a number of statistical methods) through the SPSS V24,AMOS V20.

According to the conclusions of study analysis, there is a statistically significant effect of readiness of organizational change on the quality of services and the organizational structure, as well as the existence of a significant statistical effect between the improving of the organizational structure and the quality of services provided.

The results showed a statistically significant effect on the readiness of organizational change on the quality of services provided through the development of the organizational structure, as an intermediate variable at the significance level of 0.05