إدارة الجودة الشاملة في التعليم الجامعي : مقاربة مفاهيمية

الملخص EN

This study aimed at investigating total quality management (TQM) in higher education institutions.

Analytic-descriptive approach in data collection and interpretation has been opted for.

The study focused on the concept of total quality management and the benefits of its adaptation in higher education institutions.

The study concludes with a number of recommendations highlighting the significance of the employment of total quality management in higher education institutions.