أثر رأس المال الفكري في تطبيق أبعاد إعادة هندسة العمليات الإدارية من وجهة نظر موظفي الوظائف الإشرافية في الدوائر الحكومية في محافظة الكرك

الملخص EN

This study aimed to measure and analyze the impact of intellectual capital on applying business process reengineering dimensions from the perspective of functions of supervisory staff in government departments in AL-Karak governorate.

To achieve this purpose, a questionnaire was developed and distributed to a sample of 135 subjects.

Only 130 persons responded, and only of these were found suitable for analysis.

SPSS.

16.

1 was used to find out variables importance and the cause – effect relationship between dependent and independent variables.

.

The study has reached the following conclusions: 1.

The perceptions of respondents in government departments in ALKarak governorate for intellectual capital was average with a mean of 3.58.Besides their perceptions of the level of applying Business Process Reengineering dimensions was also average with a mean of 3.58.

2.

Intellectual capital has some effect on the application of business process reengineering dimensions in government departments ALKarak governorate.

Which shows 76.9% of total variance in applying business process reengineering dimensions.

The study recommends the importance of creating organizational culture which enhances and supports intellectual capital to reach desired levels through developing employees' skills and providing clear strategic vision of government departments and their objectives, for it has a great effect on applying of business process reengineering dimensions.