اتجاهات المواطنين نحو العنف الممارس على العاملين في المستشفيات الحكومية الأردنية في إقليم الجنوب

الملخص EN

The aim of the present study is to recognize the attitudes of citizens towards the violence practiced against employees in Jordanian government hospitals in the Southern Region.

To achieve the objectives of the study, the social survey methodology was used.

The questionnaire was designed from two axes which included 17 situations.

The sample of the study consisted of (198) patients and their watcher who were selected randomly.

The data were analyzed through using the Statistical Packages of the Social Sciences (SPSS).

The results of the study showed that the type of violence practiced on Jordanian government hospitals was ‘verbal violence’ with an average of 47.5%, and families of the patients are the most violent groups with an average of 62.6%.

The study also showed that "The shortage of specialized physicians in the emergency departments" and "staff’s lack of carelessness and tactful behavior in the treatment of patients” were recorded high within the axe of efficiency of hospital staff (4.85% and 4.34%, respectively).

The study also revealed that "waiting for long hours to get therapeutic services", and “misevaluation of the patient's condition, especially emergency situations,” have been highly recorded (4.7% and 4.72%, respectively) as a cause of violence.

Based on these results, many recommendations related to the subject of the study were presented.