تكنولوجيا المعلومات و دورها في تحسين جودة أداء الخدمات : دراسة ميدانية على عينة من عمال مؤسسة اتصالات الجزائر-وحدة جيجل

الملخص EN

The Our current study aims at detecting the impactInformation Technology on the quality of service delivery at Algeria Telecom Depending on the management software of the work stagesAnd so is the confidence of electronicOn the one hand, and on the other hand, the dimensions of the quality of service performanceEffective decisions and the development of positive behavior of individualsThis is by looking at the relationship between these dimensionsThis study was launched from a major general question : What is the role of IT in improving the performance of the services of the institution? Field study on a sample of workers and workers of Algeria Telecom - Jijel Branch For this purpose, the researchers used a measure of 'Likert Pentagram', in order to know the nature of the relationship Between IT variables and service performance variables And to obtain information from the field on the subject of the study The researchers relied on descriptive analytical methodology to describe and analyze the phenomeno.

This study came to examine the issue of information technology and its role in improving the performance of corporate services by Algeria telecom- Jijel Branch Chief question was translated: What is the role of information technology in improving Enterprise Services performance study? And the question is partial answers to your dimensions to search: 1.

is there a statistically significant relationship between phases of work management software and efficient industry? 2.

is there a statistically significant relationship between skill confidence and develop positive behavior for individuals? The study found a range of suggestions and recommendations: - The need for attention to human resource through motivation and training while seeking to create an organizational culture that contributed to the change of the concept of the ' user ' to the concept of ' partner '.

-Interest in the various phases of work management software to improve and facilitate work flow in all directions with the speed and accuracy required.

-Working on updating the enterprise's organizational structure in line and organizational change and in proportion and technology acquisition.

-The need to open up to the outside environment and use expert opinions and private specialists during the search for solutions to the problems and obstacles.

-To encourage every leader communication patterns with exploiting all possibilities of modern communication technologies in particular.

-Relying on thoughtful plans on taking decisions of others and avoid abrupt decisions of others based on information of others.

-Use modern information systems and appropriate to the nature of the functions of the institution with statutory updating of the information stored.

-The need to sensitize workers on the importance of quality in achieving of the institution and make it a goal to head workers.

-Development of information systems must connect between corporate management total.